RETURNS & EXCHANGES POLICY
At Beast State Co., we want every order to arrive correctly and in good condition. Please review our return and exchange policy before placing your order.
For any return, exchange, refund, or order issue, contact us at:
Please include:
- Your order number
- Your full name
- Photos or videos of the issue, if applicable
- A short description of the problem
RETURN & REFUND REQUEST WINDOW
Eligible items may be returned or exchanged within 30 days of delivery.
Items must be unworn, unwashed, unused, and in original condition.
Return or exchange requests submitted after 30 days may not be accepted.
DAMAGED, DEFECTIVE, OR WRONG ITEMS
If your item arrives damaged, defective, misprinted, or incorrect, please contact us within 7 days of delivery.
Include your order number and clear photos of the issue.
Once reviewed, we may offer a replacement, exchange, store credit, refund, or another suitable resolution.
RETURN PROCESS
Please contact us before sending anything back.
Returns sent without approval may not be accepted.
Once your request is reviewed and approved, we will provide return instructions.
Return requests are usually reviewed within 7 business days.
RETURN CONDITION
Returned items must be:
- Unworn
- Unwashed
- Unused
- In original condition
- Free from stains, odors, damage, or alterations
We do not accept returns for items that have been worn, washed, stained, damaged after delivery, altered, or returned without approval.
EXCHANGES
Exchanges are accepted within 30 days of delivery for eligible items.
Exchanges may depend on product availability, size availability, and order status.
If the requested exchange item is unavailable, we may offer store credit or a refund instead.
Because some items are produced after an order is placed, we cannot guarantee exchanges for customer ordering mistakes, size changes, or color changes.
Please review our Size Guide before placing your order.
NON-RETURNABLE ITEMS
The following items are not eligible for return, exchange, or refund unless they arrive damaged, defective, or incorrect:
- Items worn, washed, stained, altered, or damaged after delivery
- Items returned without approval
- Items returned after the 30-day return window
- Final sale items
- Gift cards
- Hygiene-sensitive items, where applicable
- Orders delayed due to incorrect customer information
- Items accurately produced but no longer wanted after use
RETURN SHIPPING COSTS
Customers are responsible for return shipping costs unless the return is approved due to a Beast State Co. error, damaged item, defective item, misprint, or wrong item.
Original shipping costs are non-refundable unless the issue was caused by our error.
We recommend using a tracked shipping service for returns. Beast State Co. is not responsible for return packages lost in transit.
REFUNDS
Approved refunds will be issued to the original payment method used at checkout.
Refund processing times may vary depending on your bank, card provider, or payment method.
Please allow additional time for the refund to appear on your statement after it has been processed.
ORDER CANCELLATIONS
Orders may only be canceled if they have not entered production or fulfillment.
If you need to cancel an order, contact us as soon as possible at:
Once production has started, cancellation requests may not be eligible for a full refund.
WRONG ADDRESS OR CUSTOMER ERROR
Please make sure your shipping address, email, phone number, size, color, and product selection are correct before placing your order.
Beast State Co. is not responsible for delays, failed deliveries, lost packages, or additional costs caused by incorrect customer information.
LOST PACKAGES
If your package appears to be lost in transit, contact us within 7 days after the estimated delivery date.
Please include your order number and tracking number so we can review the issue.
NEED HELP?
For returns, exchanges, refunds, damaged items, wrong items, or lost packages, contact us at:
Please include your order number so we can assist you faster.